Client Care is Aptigent's premier customer support service, offering you the support you need - when you need it! When you enter into a Client Care agreement with Aptigent, you get immediate technical and/or product support by phone during normal business hours (Monday through Friday, 9am to 5pm EST, excluding holidays). With Client Care, email support is available 24/7.

Should you require support and/or maintenance beyond normal business hours, Aptigent offers Silver, Gold and Platinum support levels for Client Care:

• Silver Support: Telephone support is available Monday through Friday, from 8 a.m. to 8 p.m., EST, excluding holidays. [This represents a fifteen (15) percent increase in service charges.]
• Gold Support: Telephone support is available Monday through Friday, 24 hours a day, excluding holidays. [This represents a twenty-five (25) percent increase in service charges.]
• Platinum Support: Telephone support is available at all times. [This represents a fifty (50) percent increase in service charges.]

Client Care is available to clients who have entered into a support and/or maintenance agreement with Aptigent. If you don't have a support and/or maintenance agreement with us, but would still like to enjoy the benefits of Aptigent's support services, please see ExpertLine.

Customized support offerings are also available. For more information, please speak to Jim Barker at 216-378-7172 or email jim at jim@aptigent.com.